Last updated: 17 October 2026
This policy applies to orders placed at KEVAYRO on kevayro.com.
The threshold is based on the merchandise subtotal after discounts, excluding shipping. These are euro-denominated rates. For another checkout currency, review the displayed charge before paying.
Orders are dispatched within 24 hours after receiving your order. Dispatch means handing your parcel to the carrier; it does not mean delivery within 24 hours. If an item has a different dispatch schedule, this will be stated before purchase. If we cannot meet the stated schedule, we will contact you with an update and available options.
Tracking details will be shared when available. Carrier updates can take time to appear after dispatch. If tracking stops updating, a parcel arrives damaged, or a shipment is marked delivered but cannot be found, contact us so we can investigate with the carrier. Your statutory rights are unaffected.
Check your address and contact details carefully. Email us as soon as possible to request a correction or cancellation. Once a parcel has been dispatched, rerouting or cancellation may no longer be possible. We will explain the available options.
Cross-border orders may be subject to local import requirements. Any charges that we collect are shown at checkout. Contact us before ordering if you need clarification about destination-specific charges; do not assume a fee is included unless stated.
See our Returns & Exchanges Policy for the 30-day return process.
For help, email support@kevayro.com. For order enquiries, include your order number. Website: kevayro.com.
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